Our Privacy Policy

This Privacy and Data Protection Policy sets out the practices that Emageia Pty Ltd (“Company”, “we”, “our”, “us”, “Emageia”) follow with respect to the collection, use maintenance, transfer and disclosure of information collected when each person (“you”, “your”) who access Kyber website https://customer.kybermarketplace.com and the service provided therein (hereinafter referred to as “Kyber Marketplace”) by the Company.

We respect and value the privacy of each of you who enter Kyber Marketplace, and we commit towards maintaining the highest standards required in order to protect any personal information you consent to share with us in accordance with applicable data protection and privacy laws, including the Australian Privacy Act 1988, where applicable, and other relevant data protection legislation. This Privacy Policy applies only to information we collect from the Kyber Marketplace and does not apply to any other application, website or business activity of the Company.

The purpose of this policy is to provide you with an understanding of how we collect, handle and use your personal data.

We reserve the right to revise this Privacy Policy at any time, without prior notice, and the changes will be effective subsequent to posting the changes to the Kyber Marketplace. Please check the Kyber Marketplace frequently to be updated on the changes. By accessing the content and services made available on the Kyber Marketplace and by providing your personal data to us, you acknowledge and agree that you have fully read and understood this policy, and consent to the collection, use, processing, and disclosure of your personal data as described in this policy. If you do not want the Company to collect, use, store, transmit or display collected data, please do not use the Kyber Marketplace.

The Company collects personal data about you when you search and purchase products listed on Kyber Marketplace (“Kyber Marketplace products”), communicate with us by phone, email, or otherwise, complete a questionnaire, a support ticket, or other information request forms.

i. User Information

When you visit the Kyber Marketplace, it will prompt you to provide us with information such as your name, user name, email address, phone number and other similar contact information, information about your organization, your contacts, such as colleagues or people within your organization, designation and other authentication and security credential information, content of feedback, testimonials, inquiries, support tickets and any phone conversations, chat sessions and emails with or to us.

All interactions and related data are treated with the utmost respect for privacy and are used solely for the purpose of providing excellent service and support.

ii. Automatic Information

We automatically gather information when you visit, engage with, or utilize Kyber Marketplace products. This includes interactions through your computer or other devices, downloading content, opening emails, clicking on email links, participating in Company events, or seeking customer support.

Information we collect automatically may include “usage information” whenever you visit, access, or interact with the Kyber Marketplace. This may include your IP address, browser type, operating system version, geolocation data, cookies, browsing activity (such as pages visited and items clicked), server logs, authentication and security information, feature and product usage data, technical error and diagnostic reports, settings preferences, backup information, API activity, URL clickstream data (including date and time), content viewed or searched, page response times, download errors, page interaction data (such as scrolling, clicks, and mouse-overs), and contact information such as email addresses or phone numbers used to communicate with us.

iii. Payment information.

Payments made through Kyber Marketplace are processed through a third-party payment processor. No information related to your purchases, subscriptions or other payment details including but not limited to credit card information, billing and shipping addresses will be collected by us and no information will be stored on our end in relation to the same.

The Company collects personal data for some or all the following reasons.

• Provide and maintain the services- To process and facilitate purchases made through Kyber Marketplace, including payment processing, order confirmation, and the issuance of coupons or redemption details. Customers may be redirected to the relevant Vendor's platform to redeem their purchases and activate the purchased products or services. Subsequent subscriptions, renewals, and ongoing service management are handled directly by the respective Vendor, where applicable.
• Improve, personalize, and develop the services- We use the information collected to; improve and personalize your experience, perform data analysis and testing, collect feedback to help improve our programs, features or/and services, produce certification, enhance the online experience of using our Kyber Marketplace as further described in the section ‘Use of Cookies’.
• Communicate with you- To alert you about products upgrades, technical alerts and revisions, respond to you when you contact us, and promote new features or products that we feel may be of interest you to assist in addressing your inquiries and troubleshooting, about our products and services. To notify you about changes to our products and services and provide you with information that is relevant to your use of the service.
• Recommendations - We utilize your personal information to suggest Kyber Marketplace products that align with your potential interests, discern your preferences, and tailor your interaction with Kyber Marketplace products for a personalized experience.
• Legal Obligations- Under specific circumstances, we are obligated by legal requirements to gather, utilize, or maintain your personal information.
• Marketing and Advertising- We leverage your personal information for the marketing and promotion of Kyber Marketplace products.
• For any other purpose described to you at the time information is collected.

We combine information we collect from different sources to achieve these purposes and to give you a more seamless, consistent, and personalized experience.

We do not sell, trade or otherwise transfer your personal identifiable information to third parties. Any information provided to the Kyber Marketplace will be protected from loss, misuse, unauthorized access or disclosure, alteration or destruction.

However, we share your personal information with authorized third parties who assist us in operating the Kyber Marketplace, conducting our business or servicing you including, but not limited to online support, credit card payments, as long as these parties are compliant with applicable data protection laws.

The Kyber Marketplace may also use “cookies” and other technologies enabling us to recognize users and customize their experience and obtain information regarding the use of it. A cookie, which is a small text file that a website’s server places on a user’s computer, enables us to transmit information back to the website’s server regarding the browsing activities of the computer user on the Kyber Marketplace. This may also include information such as pages and content viewed, the time and duration of visits and whether the user clicked on an advertisement. Cookies are also used to recognize users and maintain data related to a particular individual. If you prefer not to accept cookies from the Kyber Marketplace, you can modify the settings on your web browser.

The types of Cookies we use

• Necessary cookies: Necessary cookies enable you to use our Kyber Marketplace and all its features, such as enabling access to secure areas of it. Without these cookies you may not be able to use all the features of our Kyber Marketplace.
• Performance cookies: Performance cookies collect information about how you use our Kyber Marketplace so we can improve them for you in future. For example, they collect information on which pages you visit most often and any error messages you may get. The information collected by these cookies is anonymous. They do not collect any information that can identify you personally.
• Functionality cookies: We use functional cookies to provide enhanced functionality and personalization, to remember your preferences, to diagnose server and software errors, and in cases of abuse, track and mitigate the abuse. The information these cookies collect is anonymous. They cannot track your browsing activity on other websites.

Third-Party Cookies

Third-Party cookies we use include but are not limited to Google Analytics, Meta Inc., HotJar, LinkedIn, Google Ads, Mix Panel, and Pendo.

How do you change cookie preferences or block cookies?

For the performance cookies and targeting cookies when starting a new session on our Kyber Marketplace, you can choose to opt-out of these. It is possible that any advertising you receive will be less targeted as a result, but the Kyber Marketplace should function correctly.

If you wish to disable the strictly necessary cookies, then within your browser you can choose whether you want to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete all cookies, third-party cookies, or specific website cookies. Each browser’s website should contain instructions on how you can do this.

If you block these cookies on our Kyber Marketplace, certain features and services may not function properly.

Our Kyber Marketplace are for a general audience. We do not intentionally collect personally identifiable information from users of this website who are under the age of 13.

We continuously invest in the latest technologies and best practices to maintain the confidentiality, integrity, and availability of your information. We have standardized enterprise-wide analysis of software-related threats within the organization and have prioritized the proactive improvement of threat coverage throughout the organization to ensure that there are no leaks of the data we collect.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place the following suitable physical, electronic and managerial procedures to secure the information.

• The Company uses strong passwords, two-factor authentication, and role-based access permissions to make sure that only authorized people can access our systems and data.
• The Company uses secure protocols to transmit data over the internet. This helps to protect our data from being intercepted by unauthorized people.
• The Company has clear data retention policies that define how long we keep different types of data. This helps us to ensure that we only keep data for as long as necessary and that we dispose of it securely when it is no longer needed.
• The Company keeps systems and software up to date with the latest security patches. This helps to protect our systems from known vulnerabilities.
• The Company conducts regular security audits and assessments to identify and address any security vulnerabilities. This helps us to keep our systems secure.
• The Company encrypts the offline data stored on our devices using strong encryption algorithms. This helps to protect our data from being accessed by unauthorized people if our devices are lost or stolen.
• The Company uses secure key management techniques to store and handle encryption keys. This helps to protect our keys from being compromised.
• The Company monitors systems for unauthorized or illegal access attempts. We also record specific activities, such as who accesses personal data and with whom the data is being shared.
• The Company encrypt, pseudonymize, and anonymize data whenever possible to protect it from unauthorized access.
• The Company design systems with privacy in mind. We also implement data protection measures by default, so that we don't have to add them on later.
• The Company has a process in place to notify the authorities and our data subjects in the event of a data breach.
• The Company uses data-minimizing mechanisms to collect and process only the data that we need. This helps to protect user privacy.
• The Company continuously monitor privacy protection measures to make sure that they are effective.
• The Company has implemented procedures for dealing with requests and the satisfaction of data subjects' rights, such as the right to be forgotten and the right to data portability.
• The Company assesses the potential risks for the personal data that we collect and process. This helps us to identify and address any potential privacy risks.

Kyber Marketplace products might integrate content supplied by third parties or feature links to external websites and applications. These entities may gather information about you during your interaction with their content or services. We do not assume responsibility for the practices of these entities. Kindly refer to their privacy policies to understand their data handling practices.

We may keep information and content in our systems, backup files and archives as follows.

• The Company use encryption to protect your personal data both when it is stored on our servers and when it is transmitted between our servers and your devices. This means that your data is scrambled so that it cannot be read by unauthorized people.
• The Company is regularly taking backup data so that we can restore it in case of a disaster. We also test our backup procedures to make sure that they work properly.
• The Company monitors systems for security incidents. This includes monitoring access to our systems, network traffic, and system activities. We also have a Security Operation Centre (SOC) that monitors our systems 24/7.
• The Company has classified data based on its sensitivity. This means that we apply different security controls to different types of data. For example, we use stronger encryption for more sensitive data.
• Upon termination of the business relationship, the Company will delete or anonymize personal data when it is no longer required for the purposes for which it was collected, subject to applicable legal, regulatory, financial, and contractual retention obligations.
• Transactional data collected and processed through Kyber Marketplace shall be protected using appropriate technical and organizational security measures, including encryption where applicable, based on the nature and sensitivity of the information.

We may choose to retain your personal information to the full extent of any period provided by law and statute. We may also choose to delete your personal information from our databases after a required number of years and/or if the intended purposes for which we have collected your information is completed or is no longer relevant. We may release your information when we are required to comply with the law, enforce our policies, or protect the Company and other third-party rights, property or safety. However, non-personally identifiable information may be provided by the Company to third parties for marketing, advertising, or other uses.

As our business evolves, there may be occasions where we acquire or sell businesses or services. In such instances, personal information typically constitutes one of the transferred business assets, still bound by the commitments outlined in any existing Privacy Notice (unless the individual provides alternative consent). Furthermore, in the rare scenario where the Company or a significant portion of its assets is acquired, your information will naturally be among the transferred assets.

Other than as stipulated above, you will be informed when there is a possibility of sharing your personal information with third parties, and you will have the option to decide against sharing the information.

• Right of access- You may have the right to obtain confirmation as to whether personal data concerning you is processed, and, where that is the case, to request access to the personal data.
• Right to rectification- You may have the right to obtain from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
• Right to object- If the processing of your personal data is based on legitimate interests, you may have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data by us and we can be required to no longer process your personal data. Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case, your personal data will no longer be processed for such purposes by us.
• Right to fair treatment- We will not discriminate against you for exercising any of your privacy rights. Irrespective of your standing on your privacy preferences, we will provide the services.
• To restrict the use of your information- You can request to restrict the use of your information.
• You may send us a request through the email address provided below in the event you require restriction, amendment or deletion of your personal data from our system. Any such requests shall be processed within a reasonable lead time.
• To complain to a supervisory authority – If you have any complaints regarding the data collected and the usage of it, you have the right to lodge a complaint to a superior authority.

If you have any questions or concerns regarding the Privacy Policy, please feel free to contact us at the following email;

Email: support@kybermarketplace.com