Our Refund Policy

Kyber Marketplace (“Kyber”) provides a limited refund protection window for purchases made through its marketplace. This policy applies only to transactions processed directly via the Kyber platform and is governed by a coupon-based redemption model.

Customers may request a refund within 7 days from the date of purchase. Requests submitted after the 7-day period will not be processed.

Refund eligibility is determined based on the following conditions:

a. Coupon Status

Unused Coupons

If the purchased coupon has not been redeemed, the refund request may be reviewed and approved by Kyber.

Redeemed Coupons

If the coupon has already been redeemed with the vendor, the transaction is considered fulfilled. Please note that, Refunds in such cases are not handled by Kyber.

b. Transaction Scope

Refunds apply only to the initial purchase transaction made through Kyber. Any services or benefits obtained after redemption fall outside Kyber’s refund responsibility.

Approved refunds will result in reversal of the original transaction and removal of associated vendor earnings from payout eligibility.

Refund approval is subject to Kyber’s internal review based on eligibility criteria.

Kyber does not handle refunds in the following situations;

• Coupons that have already been redeemed.
• Refund requests submitted after the 7-day window.
• Disputes related to service quality or delivery after redemption.
• Subscription, renewal, or recurring payments made outside the initial marketplace transaction.

Upon redemption of a coupon with the respective vendor, the transaction shall be deemed fulfilled in full. From that point onward, any and all service-related issues, including but not limited to quality concerns, delivery disputes, or requests for refunds, shall be resolved directly between the customer and the vendor. Kyber shall have no obligation to intervene in, mediate, or resolve such matters.

For approved refunds, any applicable payment processing fees incurred during the original transaction will be deducted from the refund amount. The customer will receive the remaining balance after such deductions. The applicable fees will be communicated to the customer before the refund is processed.

Users may submit refund requests directly through the Kyber Marketplace platform by selecting the relevant purchased coupon and initiating a refund request within the eligible 7-day period. All requests are subject to Kyber’s review and approval based on the refund eligibility criteria outlined in this policy. Additional supporting information may be requested where necessary.